Legal

Privacy Policy

Your privacy is fundamental to everything we do. Learn how we collect, use, and protect your personal information.

Last updated: 8/17/2025

Privacy at a Glance

Here's what you need to know about how we handle your data:

We Don't Sell Your Data

Your personal information is never sold to third parties or used for advertising.

Bank-Level Security

Your data is encrypted and protected with industry-leading security measures.

You're in Control

Access, update, or delete your data anytime. Your information, your choice.

Information We Collect

We collect information to provide you with the best possible service while respecting your privacy.

Personal Information

  • Name, email address, and contact details
  • Professional information (work experience, education, skills)
  • Profile photos and documents you upload
  • Account preferences and settings

Usage Information

  • How you interact with our service
  • Device and browser information
  • IP address and location data
  • Service usage patterns and preferences

Payment Information

  • Billing address and payment method details
  • Transaction history and subscription information
  • Payment information is securely processed by Stripe

How We Use Your Information

Your information helps us deliver, improve, and personalize our services.

Service Delivery

  • Generate personalized CVs and cover letters
  • Provide customer support and respond to requests
  • Process payments and manage subscriptions
  • Send important account and service updates

Service Improvement

  • Analyze usage patterns to improve our platform
  • Develop new features and capabilities
  • Ensure platform security and performance
  • Conduct research to enhance user experience

Information Sharing & Disclosure

We do not sell your personal information. We only share data in limited circumstances.

We Never Share With

  • Third-party advertisers or data brokers
  • Social media platforms for advertising
  • Unauthorized third parties
  • Anyone without your explicit consent

Limited Sharing With

  • Trusted service providers (Supabase, Stripe, OpenAI) under strict agreements
  • Legal authorities when required by law
  • In connection with business transfers (with notice)
  • To protect our rights and prevent fraud

Data Security Measures

We implement industry-leading security measures to protect your information.

Technical Safeguards

  • End-to-end encryption for data in transit and at rest
  • Regular security audits and penetration testing
  • Secure cloud infrastructure with access controls
  • Multi-factor authentication for team access

Operational Safeguards

  • Staff training on data protection best practices
  • Regular security policy reviews and updates
  • Incident response procedures
  • Data minimization and retention policies

Your Privacy Rights

You have comprehensive rights over your personal information.

Access & Control

  • View, update, or correct your personal information
  • Download your data in a portable format
  • Delete your account and associated data
  • Opt out of marketing communications

Legal Rights (GDPR & CCPA)

  • Request restriction of processing
  • Object to processing for legitimate interests
  • Data portability and erasure rights
  • Right to know what information we collect

Data Retention & Storage

We keep your data only as long as necessary and store it securely.

Retention Periods

  • Active accounts: Data retained while account is active
  • Deleted accounts: Data permanently deleted within 30 days
  • Billing information: Retained for 7 years for legal compliance
  • Usage analytics: Anonymized data may be retained longer

Storage Location

  • Primary data stored in secure EU and US data centers
  • Appropriate safeguards for international transfers
  • Regular data backups with encryption
  • Compliance with regional data protection laws

International Compliance

We comply with major international privacy regulations to protect users worldwide.

GDPR (European Union)

Full compliance with EU General Data Protection Regulation including data subject rights and lawful processing.

CCPA (California)

California Consumer Privacy Act compliance ensuring transparency and consumer rights.

Questions About Your Privacy?

We're here to help. If you have any questions about this privacy policy or how we handle your data, please don't hesitate to reach out.

Email us at:

privacy@cvcoverletters.com